Skip to main content
New Idea

The ability to view cSAT feedback in a report for Freshchat

Related products:Freshchat
  • June 27, 2024
  • 0 replies
  • 15 views

Bonnie H
Apprentice
Forum|alt.badge.img+1

Currently, you can only see your current cSAT score for Freshchat in reports. You can not view the individual written feedback from customers. Add the ability to see the written customer feedback in a report, instead of having to look at the written feedback 1 by 1.