The system has been used for more than 2 years, and it happened today, so the new notes cannot see the pictures sent by the user (but the attachment method is OK), does anyone know what is the problem?
Thanks.
The attached picture cannot be seen
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Hi, Kai.
Firstly, I would like to apologize for the delay in getting this addressed.
We had a temporary issue at the time you started this thread where the inline images and attachments would not load up properly. This issue was dealt with high priority and a fix was deployed for the same.
I am sure you are not facing this issue anymore. If you do, write to support@freshdesk.com and we would gladly assist you with the same.
Cheers!