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New Idea

The possibility to save the sorting in the overview panel

Related products:Freshdesk
  • March 4, 2026
  • 0 replies
  • 3 views

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Picture from the feature

We really like this feature, but we’re wondering if it’s possible to save the sorting in the overview panel shown on the left when a case is open.

Right now, it resets every time you go back to the queue or refresh the page.