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The problem with the spam filter

Related products:Freshdesk
  • April 17, 2020
  • 1 reply
  • 36 views
S
Apprentice

I register freshdesk. I try to work with him. But at the first notification by mail (through the feedback channel), activation and invitation letters fly to spam in gmail services. How to fix it ?

1 reply

hemanth.ramya
Community Manager
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  • hemanth.ramyaCommunity Manager
  • Community Manager
  • April 20, 2020

Hello!


You can enable DKIM for your Freshdesk account which helps verify the authenticity of the message source and would not mark emails as spam. You can refer to this article to get detailed insights on the same.


For further queries, you can reach out to support@freshdesk.com and we would be happy to help!


Cheers! :)

Ramya, Freshworks Community || Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)
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