The quick "Close" button defies its own purpose by showing a permanent pop-up overlay that hides the “Close” button - unlike other pop-ups that disappear after a second or so. The pop-up needs to be x-ed out to reveal the “Close” button again. When working on closing out a long backlog of tickets this kind of defies the purpose of having this shortcut available. Certainly this is an oversight, this pop-up should time out by itself.
+5I agree with this suggestion as I’ve received a number of complaints from our agents.
The pop-up message is not placed well and it stays there for too long, slowing down tasks in a sequence that require options hidden beneath the notification.
+8This could also be solved by moving the pop up to somewhere on the screen where it’s not in the way, say bottom-center of the page.
+8100% - we’ve been bugged by this since starting with Freshservice nearly 4 years now. Just never thought to put this in as a feature request!
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