It would be great to be able to move the attachments from the ticket thread to the ticket reply. Currently, the only way is to download the files and attach them again to the ticket.
New Idea
Thread attachments
Join the Community
Already have an account? Login
Welcome back to Freshworks Community
No account yet? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.