When I go to my main screen in FreshDesk, I see all NEW and OPEN tickets by default. At times, there are multiple tickets by the same person. Instead of seeing Seven Tickets from this person, I would love a Threaded View, where I can COLLAPSE or EXPAND all the tickets from that person right from this default view.
That would clean-up my dashboard and help my productivity, as I can handle all tickets to do with one person in a cleaner fashion.
Please consider creating a VIEW that shows THREADED TICKETS!
Respectfully,
June Wilson
