Possibility to display open tickets assigned to me on top and other tickets from the selected view below.
The problem is that currently if you select my open tickets view you won't be able to see the queue and can easily miss any issue e.g. several tickets regarding the same urgent problem which affects many customers.
Hi Ivan,
Currently, we do have an option to access only one ticket list view at a time. We would recommend you to create a ticket list view with both the filters. Hence, we could ensure that the urgent issues aren't missed out as well.
Hope this helps.
Best regards
Sab
Hi Sab,
Thanks for your response.
We would recommend you to create a ticket list view with both the filters. Hence, we could ensure that the urgent issues are missed out as well.
We have several views created and we have to switch between them which isn't convenient.
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