When a agent goes on leave, sometime agent forgets to disable auto assignment and ticket get assigned to them, it would be great to see a scheduler where agents can put their out of office period(e.g ON time and OFF date) and auto assignment enables and disables per the scheduler. this will ensure there is no ticket assigned to agent when they are out of office.
Closed
Ticket Auto assignment - scheduler
Yes, please can you either (a) implement a schedule for users for turning automatic ticket assignment on and off, or (b) offer an API call so we can set something up ourselves.
Currently the only way to turn our availability on or off is via the web page, and it's totally manual, and I'm always forgetting and ending up with tickets assigned to me -- which then prevents them being answered in a timely fashion by someone who's on duty. It's absolutely infuriating.
+10Have you guys used the add on for OOO (Out Of Office)? 
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