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"Ticket Created by"

Related products:Freshservice
  • Sep 5, 2014 10:14 AM UTC
  • 7 replies
  • 19 views
Contributor

One thing that slipped by my radar, since I obviously assumed it exists...

Freshservice does not track the creator of a ticket.



Can you add that logging in?  


7 replies

Contributor

Thanks for the feedback, Chris. I have spoken to the team and we will be including this in the future.



Community Debut
  • cjohnston
  • Community Debut
  • Nov 10, 2014 4:49 PM UTC

Narain,


Any update on this functionality?


Thanks!


Chris

Contributor

Any news on this one? It would be really useful as we currently don't know which agent logged a Phone ticket so it is difficult to ask follow up questions if information is missing

Community Debut
  • cjohnston
  • Community Debut
  • Dec 10, 2014 3:18 PM UTC

This one would be really helpful! This is the most basic of Service Desk metrics, and we cannot report on 'created by'.


Thanks!

Contributor
  • shihab
  • Contributor
  • Jan 16, 2015 11:19 AM UTC

Hi Chris,


 We rolled out this in activity . Please see the screenshot 


Regards

Shihab



Contributor
  • cfrank
  • Author
  • Contributor
  • Jan 20, 2015 7:33 PM UTC

Works terrific.  Thanks.

Contributor

This is great, thank you!

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