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"Ticket Created by"

Related products:Freshservice
  • September 5, 2014
  • 7 replies
  • 16 views
C
Contributor

One thing that slipped by my radar, since I obviously assumed it exists...

Freshservice does not track the creator of a ticket.



Can you add that logging in?  


7 replies

S
Contributor

Thanks for the feedback, Chris. I have spoken to the team and we will be including this in the future.



C
Community Debut
  • cjohnston
  • Community Debut
  • November 10, 2014

Narain,


Any update on this functionality?


Thanks!


Chris

C
Contributor

Any news on this one? It would be really useful as we currently don't know which agent logged a Phone ticket so it is difficult to ask follow up questions if information is missing

C
Community Debut
  • cjohnston
  • Community Debut
  • December 10, 2014

This one would be really helpful! This is the most basic of Service Desk metrics, and we cannot report on 'created by'.


Thanks!

S
Contributor
  • shihab
  • Contributor
  • January 16, 2015

Hi Chris,


 We rolled out this in activity . Please see the screenshot 


Regards

Shihab



C
Contributor
  • cfrank
  • Author
  • Contributor
  • January 20, 2015

Works terrific.  Thanks.

C
Contributor

This is great, thank you!

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