Ticket details page refresh

Please, we don't assign automatically tickets so agents pick up ticket from the list and frequently they don't notice the overlap working on the same ticket

Hello,

The auto-refresh of ticket page happens at every update made on the ticket. In addition to this, few other features discussed in this article help in preventing multiple agents updating the same ticket.

This is how the ticket updates are shown to the agents on the Classic interface:

Cheers!