I've configured my Outlook account to forward all incoming messages to the address that Freshdesk assigned me.
Outlook is currently forwarding all incoming mail to the correct address, i've checked in the "SENT" folder. The problem is that it doesn't create new tickets, it just won't show up in Freshdesk.
If I send a direct e-mail it does create a ticket, but when it's forwarded it doesn't.
I'm having this problem with outlook, using the Office 2013 version and with hotmail (online version), I created a gmail account and it works... I don't know if there's something extra to check when using outlook 2013
Please help
