I would like to export all tickets in a view (Ticket Tab) without having to indicate a created date time period, or other filter. Thanks!
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Ticket Export - Based on current view - no additional criteria
My boss is actually surprised this isn't already a feature.
If exporting from the current ticket view isn't going to be supported, then the ability to filter on more criteria than just ticket times would help immensely. Specifically for me, the ability to filter based on ticket status. My boss wants reports to show all currently opened tickets, but my exports are always going to show resolved and closed tickets because I have to include all tickets within a creation time.
If exporting from the current ticket view isn't going to be supported, then the ability to filter on more criteria than just ticket times would help immensely. Specifically for me, the ability to filter based on ticket status. My boss wants reports to show all currently opened tickets, but my exports are always going to show resolved and closed tickets because I have to include all tickets within a creation time.
You nailed it Trodney - You would think that this was a basic function that tickets in view was the tickets exported without having to edit period.
@Aravind - any suggestions for this? I'm finding Mint to be a struggle and frustrating experience with regards to exporting tickets. I agree with this that if I have already filtered my tickets, just export what I have filtered. Don't make me try and reset dates. It's very frustrating.
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