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New Idea

Ticket Field Mandatory flag treatment in different sections

Related products:Freshdesk
  • March 20, 2024
  • 0 replies
  • 5 views

Shaine Chance
Skilled Expert
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We have ticket fields that go across several sections. It would be good to have the ability to make one section requires the field to be mandatory and the other section does not require.

 

For example

Standard Form - Section 1
Reason for closure --Mandatory

Adhoc Form - Section 2
Reason for closure --Not Mandatory

 

At the moment it is either mandatory everywhere or nowhere