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Ticket fields As Date / Time - Hour:Minutes are important

Related products:Freshdesk
  • October 28, 2019
  • 5 replies
  • 202 views

dbaras
Active Contributor
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Instead of having only the date we should be able to choose the time HH:mm


I can think on several use cases:

- pick up interval on the same date: from 13h to 18h

- task made by a non-agent paid by the time they spend in doing that task ( 3h 45m ) with 40m in getting there



You guys are already had it implement in some sections so it should not be difficult to implement


image


another way you already have it implemented is the following one:


image


5 replies

dbaras
Active Contributor
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  • Author
  • Active Contributor
  • June 6, 2022

I wonder if you can enable in the ticket fields type one based on date & hour. You already have it implemented in the service task ticket type but not in the ticket fields where the only option is date.

 


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  • Skilled Expert
  • July 11, 2022

Why this has been archived? Nice thing to add I think.


+1


dbaras
Active Contributor
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  • Author
  • Active Contributor
  • September 17, 2022

Why this has been archived?


alyssia.correa
Skilled Expert
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ArchivedOpen

dbaras
Active Contributor
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  • Author
  • Active Contributor
  • September 20, 2023

Any progress?