Hi
It would be great to be able to create sub categories for dropdown choices ( Admin -> Ticket Fields -> Type -> Dropdown choices). Example of a category with subcategories would be:
Hardware,
-- Laptop,
-- Desktop,
-- Printer,
-- Scanner, etc
Can this be done?
Hi Jenty,
Thank you for reaching out. The dependent fields will help you create sub-categories. Here is a quick guide to help you set up https://support.freshdesk.com/solution/categories/45957/folders/74594/articles/37599-using-dependent
Let me know if you have any questions.
Already have an account? Login
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
