Some basic 101 filtering options need to be added to ticketing adv filters… an ability to filter by words / text in the subject and text within the conversation (email body)… if I want to create filters for specific customers for tickets that always contain the same text - I dont have any way to do that. This is a basic fundamental filtering feature that needs to be added ASAP.
Submitted
Ticket Filtering By Subject and Conversation
+8- Top Contributor ⭐
This! Right now I wind up resorting to exporting to CSV so I can do these searches. much more efficient to have a true wildcard search paired with field filtering.
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