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Ticket Filters

Related products:Freshdesk
  • Mar 25, 2015 11:35 AM UTC
  • 0 replies
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I think another handy feature would be able to filter merged tickets from the ticket list. I have to find out how many unique issues have been raised from a customer but I am struggling because I can't filter out tickets that have been merged. I have to include closed tickets into my search so I can't filter just closed tickets.