Happy to see a Kanban board has released for tickets. Would be great if we could group tickets by more than just ticket status. I’d especially like to group by agent and have the ability to assign tickets to different agents on my team by dragging and dropping between columns.
New Idea
Ticket Kanban Board Enhancement: Grouping by other ticket fields
+1
It would also be nice to be able to group certain statuses in one column.
We have some custom statuses. Right now I'm not able to group statuses. This results in a very wide overview and it takes longer to find all the tickets that need to be picked up by one of our agents.
Possibly Group by other status and possibly be able to add columns from custom fields, such as Due dates, or agent groups
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