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New Idea

Ticket List - Hide child tickets from view

  • January 23, 2023
  • 1 reply
  • 42 views

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In the filters available for the Ticket Lists, it would be beneficial to have the ability to hide child tickets, leaving on the parent tickets viewable.

For example, we have monitoring tools that will create child tickets for duplicate issues, or issues with the same name. We do not need to view each one of these tickets as long as they are childed to their parent ticket (issue).

1 reply

acceltom
Apprentice
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  • Apprentice
  • December 17, 2024

I’d love to see either this, or just a way to differentiate child tickets in the list view. Currently I’m having them assigned different statuses via a workflow.