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Ticket list: Move ticket ID first in the Subject or better, move it to it's own column

Related products:Freshdesk
  • December 29, 2022
  • 1 reply
  • 78 views

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It’s not easy to get a nice overview of the ticket ID’s in a list view, because you add the #ID after the Subject, so it’s not tabular. Please either move it to the front of the Subject or better, move it to it’s own column :-)

 

 

1 reply

Josh.Teodoro
Contributor
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  • Contributor
  • April 26, 2023

This was one of my issues too - it’s just best to have it in it’s own column atleast for us - However, I like this still in the subject but I like to have it in it’s own column - what I ended up doing was creating a new custom things.. I had to create a customer Ticket # field on the form, then had to create a workflow when a new ticket/incident was raised/created/deleted, etc when the field was empty and then assign the ticket id in numeric to that field (same as the subject) - then I had to create a business rules to “hide” that custom field from everyone so they couldn’t not alter it and I also hid it from any customer self-service portal so there wasn’t that they could have add to it before the ticket/incident was created.. it was behind the scenes basically and then on the ticket lists view add that field as the customize columns list so we could see a column and it can’t be edited or deleted or even seen except that column :)