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Ticket List View "Sort By" options for Requester, Source and Subject

Related products:Freshservice
  • Oct 14, 2021 1:10 AM UTC
  • 9 replies
  • 254 views

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Currently, the sort by option in the ticket list view is limited. Request to add the option to sort by the ‘Requester’, ‘Source’ and ‘Subject’ in the ticket list view. 

9 replies

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  • Contributor
  • Nov 30, 2021 3:58 PM UTC

Or my team recommends eliminating the Sort by dropdown menu all together and enable the ability to simply click on column headers to sort by them. Clicking column headers is the standard method of sorting data by all of our other enterprise applications. 


rashmi.nag
Skilled Expert
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  • Skilled Expert
  • May 12, 2022 5:53 AM UTC
Updated idea statusNew→Open

lionikas
Contributor
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  • Contributor
  • Oct 26, 2022 8:28 AM UTC

We need to sort out by Requester as well. Please do it faster.


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  • Contributor
  • Jan 4, 2023 2:03 AM UTC

Or my team recommends eliminating the Sort by dropdown menu all together and enable the ability to simply click on column headers to sort by them. Clicking column headers is the standard method of sorting data by all of our other enterprise applications. 

this is 100% THE BEST WAY TO ACHIEVE THIS


Josh.Teodoro
Contributor
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Or my team recommends eliminating the Sort by dropdown menu all together and enable the ability to simply click on column headers to sort by them. Clicking column headers is the standard method of sorting data by all of our other enterprise applications. 

this is 100% THE BEST WAY TO ACHIEVE THIS

PLEASE!!!!! or add a field to the filter where I can type in data to “search” … doing bulk update is PITA when you have to go and select row by row by by row lol


thisismebb22
Active Contributor
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  • Active Contributor
  • May 8, 2023 9:47 PM UTC

How do you monitor if ideas transfer into the road map for the product?  I see so many requests but no status listed for the enhancements requested.  Even if it is long range, we at least know the topic was heard and has less value from the product team.  Not seeing anything leaves everyone frustrated.

 

I upvoted this based on the modified suggestion.  Don't limit the sort to anything less than the columns supported in the list view.


alyssia.correa
Skilled Expert
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Closed for Voting→In progress

  • Nov 13, 2024 8:28 AM UTC

This feature is available now and you can directly click on the column headers to sort the ticket list view.

Here’s the link for more details 


  • Nov 13, 2024 8:29 AM UTC
In progress : Included in Product Roadmap→Implemented : Idea is live