we come from cerberus and just migrated to freshdesk. We are used
to put a reference to ticketid's on our invoices to customers. However
we like a masked id better then an identity (numeric increasing id).
From a mask a
customer can't learn anything about the number of tickets that we handle
etc.
So would it be possible for you to add a mask to every ticket? e.g.
ZPK-91529-756
