I understand why the description content was removed from the new bulk ticket merging tool (showing the description of multiple tickets would get confusing),but it would be great if there were at least an option to add the description per ticket. We get a lot of customers sending in multiple emails with relating subjects and use the ticket merging tool quite frequently, and it was super great for our developers and support staff to have all of the information that they needed on one page. When the ticket merging removed the option to add description content, it really cut down our efficiency. We are currently working around it by copying/pasting the body of the original tickets into a note, but that is a lot of extra work. Having an option to populate the note with the merged tickets' description content would be really great, even if it meant creating multiple notes, just to have all the necessary information in one place.
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Ticket Merging: Optional description content
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