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Ticket Merging: Optional description content

Related products:Freshdesk
  • March 14, 2013
  • 2 replies
  • 11 views

I understand why the description content was removed from the new bulk ticket merging tool (showing the description of multiple tickets would get confusing),but it would be great if there were at least an option to add the description per ticket.  We get a lot of customers sending in multiple emails with relating subjects and use the ticket merging tool quite frequently, and it was super great for our developers and support staff to have all of the information that they needed on one page.  When the ticket merging removed the option to add description content, it really cut down our efficiency.  We are currently working around it by copying/pasting the body of the original tickets into a note, but that is a lot of extra work.  Having an option to populate the note with the merged tickets' description content would be really great, even if it meant creating multiple notes, just to have all the necessary information in one place.

2 replies

Absolutely needed, for have all the informations we need to open multiple pages! 

Could be useful add a description  like Marta says!


  • Community Debut
  • March 15, 2013

Hi Marta,


Thank you for writing to us, and thank you for posting here in our forum.


We really understand your problem, and we are also doing everything we can from our end to address this. Our developers are working super hard to bring this feature back into merge, and it should be out very soon. Until then, we request you to be a lil bit extra more patient with us, and please keep writing to us, we are all for helping you out with your queries:D


Regards

Archana