Include the ability to add a column to the ticket list view that displays the Ticket ID, whether its Incident or Service Request Number.
New Idea
Ticket Number in List View Column Selectioon
+3
- Top Contributor ⭐
Agreed. I’d like to see the ability to take it out of the subject and have it in it’s own column.
Where is this at? I use the INC/SR number for look ups and reference points more than anything else. Is this on the roadmap?
I get emails with subject lines such as:
"RE: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Re: Possible Interpreter Scheduling App bug"
"[EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Re: [EXTERNAL]Re: #INC-584761".
The first doesn’t have the number. Even if it did, it would be buried with the Re: additions.
The second is visible but won’t take long to be lost.
At a minimum, it would be nice to see that Ticket ID is always visible regardless of email subject mutations and external mail tagging. As my examples show, it can get buried quickly.
Thanks!
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