Hi guys,
hope you're well.
When a ticket is re-opened we are receiving the above mesage:
"Ticket re-opened - [#48**]
Hi Admin,
Ticket “#48** – Cliente regularizado” has been reopened, please visit https:/48** to view the ticket.
Ticket comment
Bom dia, Agent!"
I would like to know how to edit the information and body message for a re-opened ticket (the automatic message)?
Hello Caio,
Sorry for leaving you hanging in there for a long time.
"Ticket re-opened" notification would be set up under Admin >> Automations >> Ticket updates >> Automatically reopen tickets when the customer responds. You can edit the email content under "Perform these actions"
Hope this helps! :)
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