Ticket reporting to include filter by 'description'
A usecase of ours is to report on outbound emails by an agents using a ticket template, the closest I have is pictured above and would have stronger accuracy if filtered by description as well
New Idea
Ticket reporting to include filter by 'description'
Join the Community
Already have an account? Login
Welcome back to Freshworks Community
No account yet? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.