For whatever reason, the ticket summary is removed from the parent ticket when a child ticket is added. The child has a summary still, but even if one is created before creating a child, the summary is removed from the parent. Is there a specific reason for this? I would like to suggest that the summary remains on the parent ticket as well as each child ticket having a summary.
Thanks!
+9
For whatever reason, the ticket summary is removed from the parent ticket when a child ticket is added. The child has a summary still, but even if one is created before creating a child, the summary is removed from the parent. Is there a specific reason for this? I would like to suggest that the summary remains on the parent ticket as well as each child ticket having a summary.
Thanks!
Hi
I tried replicating your scenario in my instance. The summary is retained, even after a child ticket is created. Adding a screenshot here for reference. Do let us know if the issue is fixed in your instance.
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