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Ticket Summary field, with or without FreddyAI

Related products:Freshservice
  • Nov 23, 2023 9:31 AM UTC
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I would like to be able to use the ticket summary field, with or without FreddyAI

 

 

    1 reply

    julia.a
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    • julia.aTop Contributor ⭐
    • Top Contributor ⭐
    • Sep 19, 2024 8:10 AM UTC

    Isn’t this already possible anyway? It says nothing about Freddy here:
    https://support.freshdesk.com/support/solutions/articles/232562-give-your-team-more-context-with-the-summary-feature

    Julia A.
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