We use ticket tags for highlighting various key information at just a glance, without needing to open a ticket and check if certain aspects have been completed. Currently, there are no customisation options available for ticket tags other than the name as far as I am aware.
I would love to be able to change the colour of the tag background and text colour (Via #HEX colour tags). Icon support would also be amazing.
Having these options would allow clear separation between tags as they currently blend in together.
[img]https://uploads-us-west-2.insided.com/freshworks-en/attachment/acee3c40-2f64-4c9b-8770-56026439e519.png[/img]Some examples I’ve whipped up of what I’d love to be able to do within FreshDesk
Open : Open for Consideration
Ticket Tags
+1Thanks for your post! We do have a plan to invest in this area in 2024! We're still at the early planning stages so I can't say yet if this is definitely a capability we'll support, but it will be carefully considered. Thank you, again.
+1We use ticket tags for highlighting various key information at just a glance, without needing to open a ticket and check if certain aspects have been completed. Currently, there are no customisation options available for ticket tags other than the name as far as I am aware.
I would love to be able to change the colour of the tag background and text colour (Via #HEX colour tags). Icon support would also be amazing.
Having these options would allow clear separation between tags as they currently blend in together.
[img]https://uploads-us-west-2.insided.com/freshworks-en/attachment/acee3c40-2f64-4c9b-8770-56026439e519.png[/img]Some examples I’ve whipped up of what I’d love to be able to do within FreshDesk
Not sure why the image didn’t load but here it is:
+2Thanks for your post! We do have a plan to invest in this area in 2024! We're still at the early planning stages so I can't say yet if this is definitely a capability we'll support, but it will be carefully considered. Thank you, again.
+8New Idea→Open : Open for Consideration
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