Any thoughts around the idea of ticket templates?
For example, something that we have a number of service fulfillment requests we process often, however, not on a frequency that can be scheduled, so instead of going:
- New Service Request
- Create Subject
- Create Description
- Assign Category
- Assign Sub Category
- Assign Priority
- Select Group
- Select Technician
We could do:
- New Service Request from Template
- Select template
- Add detail to Description (eg - Change password for "sally.smith")
