After a couple of years with Threads and moving over from “Discussions” I have these suggestions for “Threads” that would be great to implement. They were already involved in Discussions, so it seems like a step back to not have this feasibility.
- Would it be possible for us to have a view of all tickets in which we are mentioned in threads, with a task? For example, in the notification bell, might we be able to “filter” notifications in which we are specifically mentioned in a thread? As was the case in FreshConnect, having the little widget in the bottom, right-hand corner provided a handy method of returning to previous tickets in which we were mentioned, in the event we weren’t able to tackle a project immediately in which we had been mentioned.
- Currently, we are notified on the bell, as well as email; however, our company relies heavily on this internal communication/collaboration within Threads and discussions for teamwork, so it’s easy for them to get buried or lost in emails if the notification is just a single instance notification without a designated placed to return later. Having something like the attached would be handy to be able to revisit those later.
- Doing the “highlight” feature in FreshConnect was handy, being able to isolate a particular part of the conversation within a discussion. Is there any possibility that functionality could be incorporated into the “threads”?
- PLEASE can we set a preference to MUTE a thread unless we are specifically @mentioned within it? I cannot express how many times I have been notified of a response in a thread that has nothing at all to do with me. It’s very distracting!
