Please integrate with Outlook! If we could make tickets that could automatically be added to our Outlook calendars, it would make life much easier.
Also, if there's a way to add an appointment time in the original ticket, that would be helpful. I see where to add a date, but it only adds the date, why not the time as well?
Thanks!
Thanks for your request. We are constantly striving to add new integrations and your inputs are very valuable for us to define use cases.
Could you please elaborate what you imply by adding a ticket to an Outlook calendar? Is this similar to adding an appointment on an agent's calendar from a Freshdesk ticket details page. We have a similar feature for Google Calendar. Please let us know if this is what you are looking for in Outlook : https://support.freshdesk.com/support/solutions/articles/77059-integration-with-google-calendar
We would also like to know more the placeholder column that you are using to add a date. Which column is that?
Yes, I would say that adding an outlook integration / Outlook Plugin for Freshdesk that mimics the Google Calendar plugin would be very helpful. It would be great if we could create Outlook calendar events and have the customers email pre-populated so they would receive an Outlook invite as well
We frequently use TeamViewer and often schedule dates and times (in different time zones) for the sessions.
It would be great if we could create Outlook Calendar appointments (for ourselves) directly from Freshdesk.
At the same time, create links for all popular Calendar applications to add the item to the customer's preferred Calendar.
We as well would like to have Outlook integrated as we get often outlook invites for meetings which we cannot forward. As well it would be great to schedule a outlook meeting via freshdesk.
Yes Please. The Google Calendar requires login with Gmail accounts and even adding our Domain accounts as an alternative email, Google App Integration will only show a personal Gmail account.
How is it possible that this basic function isn’t available?
How are people otherwise scheduling tickets?
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