The “Ticket Type” default field should be changed to a Dependent field type instead of the drop down it currently is. Most customers will use more than one layer of ticket types and this would allow them to do that by default instead of having to add sections that appear dependent on what you select.
Join the Community
Already have an account? Login
Welcome back to Freshworks Community
No account yet? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.

