Hi,
I would really like to use the notifications when a ticket is assigned to me, but I have a dispatchr rule which auto assigns new tickets (where the source is phone call) to the ticket creator... and it bings every time that happens even though I know I created the call ticket and I know I am the agent and it no longer needs looking at.
Would it be possible to separate the notifications for phone based tickets assigned to me and email tickets assigned to be so that I can turn one off and have one on please?
Thanks
Zoe
