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Ticket Type - Sub Categories

Related products:Freshdesk
  • Apr 23, 2012 11:47 AM UTC
  • 4 replies
  • 80 views
Apprentice
I'd like to see the introduction ticket sub types or sub categories. This would help identify more precisely area's of time consumption eg:

1.) Ticket Type = REQUEST sub type = PASSWORD RESET

2.) Ticket Type = INCIDENT sub type = INTERNET OUTAGE

3.) Ticket Type = QUESTION sub type = APPLICATION RELATED
 
Thanks,
Mike

4 replies

Contributor
Hi Mike, 

We are working on this at present, but it is based on Ticket Fields rather than Ticket Types - Category - Subcategory - Items, a nested field implementation. Once we bring this out, you may change the Ticket Type to this nested field method.

regards
Vijay
Community Debut

Was this ever implemented? I do not see this option.

Apprentice
  • jonw
  • Apprentice
  • Oct 25, 2017 4:51 PM UTC

yeah this would be neat

aravind.sundararajan
Skilled Expert
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Hello,


You'd now be able to create dynamic sections based on the type field value. In these sections, you can list a few ticket fields that wouldn't show up otherwise. In addition to the type field, you can also create a dynamic form based on a custom dropdown field.

More insights here.


Cheers!

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