Ticket view for customer to include easy to add other people on the project, and being able to view who are copied on each response

For an agent, it is easy to just reply to ticket an CC other people involved in the project and see who were copied on which response.

However, if the customer wants to respond after logging into Freshdesk, they need to click “Add People” button on the top and can’t simply add project team members on response. A customer can’t see who was added to the ticket unless they click on “Add People” button. They also cannot tell who was added at which point of the response. 

It will be ideal if the customer’s view was similar to Agent’s, and can have CC field when they respond to add project member instead of going to the top of the screen to see which members are added to the ticket.