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Submitted

Ticket with smal scroll

Related products:Freshdesk
  • Sep 16, 2026 12:06 PM UTC
  • 1 reply
  • 13 views

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 We are experiencing an issue with our Freshdesk instance where the tickets are displayed. For the past two weeks, the page view has been shrinking; a scrollbar appears, meaning we can sometimes only see 1 or 3 tickets at a time, requiring us to scroll within the page itself. After reloading the page a few times, it displays correctly and shows all the tickets. However, the next time we access it, the view shrinks and the scrollbar reappears.

We use both Macs and PCs running Google Chrome.
We have restarted both computer, chrome and cleared cashe.
Please see the attached image showing how it looks on our end.

What to do to solve this issue?
 

 

1 reply

Daniel Söderlund
Top Contributor ⭐
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 We are experiencing an issue with our Freshdesk instance where the tickets are displayed. For the past two weeks, the page view has been shrinking; a scrollbar appears, meaning we can sometimes only see 1 or 3 tickets at a time, requiring us to scroll within the page itself. After reloading the page a few times, it displays correctly and shows all the tickets. However, the next time we access it, the view shrinks and the scrollbar reappears.

We use both Macs and PCs running Google Chrome.
We have restarted both computer, chrome and cleared cashe.
Please see the attached image showing how it looks on our end.

What to do to solve this issue?
 

 

Why posted as idea ? 
It’s bug that Freshworks support have confirm and latest info I have received was a fix for it should be out in the end of October.