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Ticketing Features

Related products:Freshservice
  • December 25, 2013
  • 12 replies
  • 41 views
J
Contributor

There are 2 features that I would love to see.


1. Recurring tickets: If I am a managed services provider, there are routine tasks that I must complete on a daily/weekly/monthly/yearly basis. It would be great to setup recurring tasks for various clients so I don't have to manually create them.


2. Ticketing templates: Say I sell someone a new server and I have a list of 10 tickets I need to complete once I sell it to them. It would be nice to have a "Setup Server" template that I can select and all tickets associated with that template are created.

12 replies

S
Contributor
  • shihab
  • Contributor
  • December 26, 2013

Hi Jon,


Thanks for your input. Your feedbacks are definitely valid and we will implement both. We will build recurring task soon. The template part will be available as Service Catalogue, which will trigger child tickets/task . Please give us some time to implement these features


Please feel free to send your requirements to support@freshservice.com . We love to hear from you


Regards

Shihab Muhammed


J
Contributor
  • jon
  • Author
  • Contributor
  • January 1, 2014

Glad to hear you are working on those features and I look forward to seeing them in action.

T
Contributor
  • tristan
  • Contributor
  • May 23, 2014

We want to confirm that this feature is to be desired. Any ETA on when it will be implemented?

S
Contributor
  • shihab
  • Contributor
  • May 24, 2014

Recurring Task will be out in 2 weeks. Ticket Template is still in development . I will update the ETA shortly

S
Contributor
  • shihab
  • Contributor
  • May 31, 2014

Hi,


  Recurring tickets is live now. Please go to Admin --> Scheduler . You can create a scheduled ticket over there


Regards 

Shihab

T
Contributor
  • tristan
  • Contributor
  • May 31, 2014

Hi Muhammed,

Our Freshdesk is in Dutch, could you please elaborate on where to find the Recurring Tickets functionality? Is it under General Settings, Helpdesk Productivity or elsewhere?

Second question: Do you also have some screenshots or instructions on how to use this new functionality?

Kind regards,
Tristan.


T
Contributor
  • tristan
  • Contributor
  • June 6, 2014

Hi Muhammed,

Could you please reply to the last message I posted?

Thank you!

S
Contributor

Tristan,


Sorry for the delay in replying.


You can go to Admin --> Scheduler (under Helpdesk Productivity) and create a new Schedule.



Once in, you will see the following screen where you can enter the details for the ticket that you want to automatically recur.




I hope this helps.


Once again, my apologies for the delay in reply.


Thanks.

J
Contributor

Any news on "Ticketing Templates".   I have many situations that would benefit from this feature especially if combined with child/parent relationship so that "Setup Server" was the parent and the rest of the auto-generated tickets became children.


JRD


R
Community Debut
  • ryan.thompson
  • Community Debut
  • March 11, 2015

Does the Scheduler feature still exist? I don't see it under the Admin menu. 

J
Community Debut
  • jvasko
  • Community Debut
  • July 1, 2015

What happened to scheduler? I don't see it now under the admin menu and you never responded to Ryan Thompson who asked this question 4 months ago.

arunrajkumar
Community Debut
Forum|alt.badge.img+1
  • arunrajkumar
  • Community Debut
  • September 4, 2023

Hi All,

I’m super excited to announce that Recurring Tickets & Tasks has been published in the Freshservice Marketplace.
Freshservice Recurring Tickets & Tasks Integration | Freshworks Marketplace

You can create daily, weekly, or monthly schedules to create tickets with tasks.

You can chain actions in a schedule.

It’s available for only $29/month.

Regards,

Arun Rajkumar

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