Hi
I want freshdesk to be 100% intergrated into my email. My mail provider is gmail but i use outlook to respond to mail. Ideally what I want is that tickets come straight to my email address as an email and that I can respond to them within outlook. Freshdesk for me should function soley as a mail archive that can be searched inside my company for reference.
Is this possible? I am reading about intergration and forwarding and have tried several things but i just can seem to find a solution to what I want.
Please help
