As this freshdesk is synced with our outlook but we are getting only 1 time the mail but it is creating 2 freshdesk tickets . first one is at the time of mail and 2nd one is after some hours.
can ayone has any solutions.
Closed for Voting
Tickets automatically gets created 2 times.
+9- Community Manager
Hello!
Apologies for not being active here. Do you still face trouble with duplicate tickets in your helpdesk? If yes, please drop an email to support@freshdesk.com and we would be happy to help you!
Cheers. :)
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