As this freshdesk is synced with our outlook but we are getting only 1 time the mail but it is creating 2 freshdesk tickets . first one is at the time of mail and 2nd one is after some hours.
can ayone has any solutions.
Closed
Tickets automatically gets created 2 times.
+9Hello!
Apologies for not being active here. Do you still face trouble with duplicate tickets in your helpdesk? If yes, please drop an email to support@freshdesk.com and we would be happy to help you!
Cheers. :)
Join the Community
Already have an account? Login
Welcome back to Freshworks Community
No account yet? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.