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Tickets disappearing in searches

Related products:Freshdesk
  • June 1, 2020
  • 0 replies
  • 7 views

Hi all.

I would class myself as a fairly advanced FD user.

However, am having a problem where some tickets I create do not appear in my searches / saved views. No issues with filters, tags, drop-downs etc.

When I search the ticket number, its title appears but no content loads.

This is happening with 2 different tickets for me this week compared to last week.

Any comments please?