Hi,
I've been able to automate everything I need for building internal daily dashboards for our customer service, with the exception of one metric: open tickets last updated over 24h ago. The Reports > Schedule an Export feature comes close; however, the schedule only pulls data for tickets that were created/updated within the last hour/day/week, where I need all open tickets regardless of having a created/updated timestamp within the last x period of time.
I of course can create this report manually and download it, but as I said, I'm looking to automate the report and have it sent to me daily at a certain time. If this could be implemented in the future, that would be great. Thanks.
Specific details of my export from Tickets section:
Groups: [2 custom groups]
Created: Last 30 days
Status: Open
Ticket Fields: Ticket ID, Last update time
