Tickets view - Sorting

This is very short sighted, this is a huge reason my team wants to switch away from FS..

I’ll upvote this, with the additional suggestion(s) of being able to do multi-sort the way one does in spreadsheets, and to be able to sort by arbitrary field/column.

We can filter on multiple criteria already; sorting is primitive by comparison.

I suggested this myself;

 

“Add the ability to sort tickets by each field alphabetically, or filter them based on the information in the field using a magnifying glass, as per the image below.  This way we could filter the current view to look for all Shared Mailboxes, or wi-fi issues, etc.”

 

I don’t understand why this doesn't exist as a feature already. Isn’t this a pretty standard database operation? Really hampers our teams productivity. Very difficult to see how many tickets any of our 100+ stores have in at once. Sometimes have to call stores 3-4 times in a day where calling once to address their multiple tickets would be easier. Sorting by requestor needs to be an added feature sooner rather than later. Would really help with holiday ticket numbers coming in the next couple months. This was a feature our previous ticket system from the 90s had even.

Related, for Freshdesk this is already in progress here:
 

I upvoted this for FreshService, hoping that the idea status moves to In Progress similar to the idea for FreshDesk.

Do you also find it annoiying that the sorting always returns to creation date?

I expect that my choice to sort on last modified date is saved, but it seems after switching to a different view and then returning to the first view that the sorting is again on the default: by creation date :-(

Hello Community Members -Thank you for sharing your idea and voting! This feature is currently in progress and included in the roadmap. We will share more details once the capability has been implemented.

This feature is available now and you can directly click on the column headers to sort the ticket list view.

Here’s the link for more details