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Time Sheet - Add "single text" fields to available columns

Related products:Freshdesk
  • February 8, 2019
  • 2 replies
  • 22 views
I
Contributor

We have a ticket field called "charge code" that we'd like to see next to hours logged by our agents. Currently, the Time Sheet Summary report does not allow adding free text fields to be selected as columns. Could you please add this as an option?

2 replies

N
Apprentice
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  • nbauer
  • Apprentice
  • July 5, 2019

We'd like this too

suprabha.somanathan
Community Debut

@IanIn the Time Sheet Summary curated report in Analytics, you could choose to include the desired ticket fields including the single-line fields in the underlying tabular data and the same could be exported.



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Hope this helps!

Suprabha, Freshdesk Community
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