Time Sheet calculation in Customer Portal

This would be a major benefit to our customer relationships.

Hey guys,

Thank you for writing in our Forums. 

We are not in the plans of addressing this feature in the immediate future. I understand that it is very important to maintain a good customer relationship. We will definitely consider and will keep you updated once we take this up.

Thanks,

Annapoorna 

3 years - any progress

Hello,

This would be possible by using the portal customisation feature on the Estate plan. You can display the time tracked per ticket using the placeholder {{ticket.total_time_spent}} in the ticket details page. 

To do this, you can navigate to Admin-> Portals -> Customise portal -> Portal pages -> Ticket Details page and add the following code as described in the pic below.

<h3> Time spent on this ticket: {{ticket.total_time_spent}} </h3>
<br/>

This will add the time logged on the ticket to the ticket properties side bar on the portal.

Cheers!

Hello Tola,

Did you get a chance to try out {{ticket.billable_hours}} to obtain Billable hours? 

Do it give it a try and write to us support(at)freshdesk.com should you require further assistance. 

Cheers!