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Time Stamp on Chat Tickets

Related products:Freshdesk
  • September 30, 2016
  • 1 reply
  • 12 views
R
Contributor

It would be really helpful to have a time stamp of the chat transcript.  The meaning of the interaction can change if the customer or representative is unresponsive for 20 minutes.


Thanks!

1 reply

R
Contributor
  • rkeyser
  • Author
  • Contributor
  • September 30, 2016

After further searching, I see the time stamp is listed but only when your cursor is over the individual response.  It would be helpful if the text was outright listed. 

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