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Time taken, how can we log and report it?

Related products:Freshdesk
  • May 25, 2017
  • 3 replies
  • 22 views
S
Apprentice

 I'd like to log a time beside each support request so that we can keep track on the amount of time spent on any particular request.


I don't see how this is done, is there documentation on this?


David

3 replies

T
Contributor

Thanks for pointing this out. This would be a useful feature if ever. Hope this gets added soon. 

aravind.sundararajan
Skilled Expert
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Hello,


You might be interested in trying out this feature that enables you to track the time spent on each ticket.


Cheers!

Are you interested in learning more about how our services can help add value to your business? Check out our Professional Services - https://www.freshworks.com/professional-services/ to know more & get started.
T
Contributor

Will try this one out soon, Aravind. Thank you for updating us so often. I should login more often for these.

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