I'd like to see time tracking as a mandatory field. Is there any way to do this? We need to know how much time our techs are spending on tickets in order to determine if additional hires are necessary.
Closed for Voting
Time tracking mandatory option
Yep. Closure rules that include time tracking would definitely be a step toward helping me use FS to justify service desk resources.
We would like to see this implemented as well, I noticed this has been 3 years in the making, any update?
No response in 3 years is concerning. This is a must for service providers can we at least have an update if it will be added to the roadmap?
Time tracking is severely lacking in FS. Only thing I have seen is a single time entry is required before a ticket can be resolved from within the ticket. But you can workaround that from a ticket view and using bulk actions to resolve or close a ticket.
What I prefer is adding time entry to the ticket notes (public and private) and make it required that when entering a note a time entry is required.
We would be interested in this feature.
If it can't be made mandatory, it would be helpful if the Time tracking panel could be moved to be higher up on the RHS ticket panel
Hello, merging this discussion with the Closure Rules feature post on the roadmap forum.https://support.freshservice.com/support/discussions/topics/327085
+1
Join the Community
Already have an account? Login
Welcome back to Freshworks Community
No account yet? Create an account
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.