Would be good if Time Trigger automation could be set to honour working days instead of x number of hours.
Scenario - We want to close a ticket automatically after 3 days of being resolved so we have it configured for 72 hours.
However if the ticket was Resolved early on a Friday the user really only has the one day to respond as it will be closed on Monday morning.
Anyone have a suggestion to handle this or is it a new idea?
